Contact Us

Contact is the key to building strong relationships with our customers. Whether you need assistance with a product, have a question about our services, or want to provide feedback, we are here to listen and support you. Our dedicated team of customer service professionals is available around the clock to ensure your inquiries are addressed promptly and effectively.

➡️ Telegram：@philippinesmmo
📩 Email: [email protected]
☎️ Phone: +639859679199
🏚️ Address: Makati City, Metro Manila, Philippines.

Ways to contact us

There are several convenient channels through which you can reach out to us, each tailored to meet your specific needs and preferences.

🙎🏻 Live Chat

Live Chat is the fastest and most efficient way to get in touch with us. Our team of knowledgeable agents is available 24/7 to assist you with any questions or concerns you may have. Simply click on the live chat icon located in the bottom right corner of our website, and you’ll be connected with an agent who can help you in real-time.

The live chat feature offers several key advantages:

• Instant Assistance: With live chat, you can get the help you need without having to wait on hold or for a response to an email. Our agents are ready to assist you immediately, providing quick and accurate answers to your questions.
• Personalized Support: Our live chat agents are trained to provide personalized, one-on-one support. They will take the time to understand your specific needs and provide tailored solutions to address your concerns.
• Convenience: Live chat allows you to multitask and continue browsing our website while you wait for a response, making it a highly convenient option for those with busy schedules.
• Efficient Resolution: Our live chat platform is designed to facilitate efficient problem-solving. Your agent can quickly access your account information and relevant details to help resolve your issue more effectively.

To initiate a live chat session, simply click on the chat icon in the bottom right corner of our website. An agent will be available to assist you shortly.

📧 Send email

If you prefer to reach out to us in writing, you can send an email to our customer support team at [[email protected]] We strive to respond to all email inquiries as soon as possible, typically within 24 hours.

Emailing us offers a few key benefits:

• Detailed Documentation: Communicating via email allows you to provide detailed information about your inquiry or concern, which can be helpful for our team in researching and resolving your issue.
• Convenient for Complex Matters: For more complex questions or issues, email communication can be advantageous as it allows you to provide all the relevant details in a clear and organized manner.
• Written Record: Emails provide a written record of your interaction with our customer support team, which can be useful for future reference or follow-up.

When sending an email to our support team, please be sure to include the following information:

• Your full name
• Your contact information (phone number, email address)
• A detailed description of your inquiry or concern
• Any relevant account or order information
• Any additional context or details that may help us better understand your situation

Our team will review your email and respond as soon as possible with a solution or next steps.

☎️ Call

If you prefer to speak with a customer service representative directly, you can call our dedicated support line at +639859679199. Our phone support is available 24/7, 365 days a year, including holidays and weekends.

Calling our support line offers several advantages:

• Immediate Assistance: Speaking with a live agent allows you to get the help you need right away, without having to wait for a response to an email or a live chat to become available.
• Personalized Attention: Our phone support agents are trained to provide personalized, one-on-one assistance, taking the time to fully understand your needs and provide tailored solutions.
• Detailed Explanations: If your inquiry or concern is complex, our agents can provide more detailed explanations and guidance over the phone, ensuring you have a clear understanding of the resolution.
• Escalation Options: If your issue requires further attention or specialized support, our phone agents can escalate your case to the appropriate department or manager to ensure a timely and effective resolution.

When calling our support line, please have the following information ready:

• Your full name
• Your contact information (phone number, email address)
• Any relevant account or order details
• A clear description of your inquiry or concern

Our customer service representatives are available 24/7 to assist you.

Professional customer support department

At the heart of our customer service efforts is our dedicated team of experienced professionals. Our customer support department is composed of skilled agents who are committed to providing exceptional service and ensuring your satisfaction.

Extensive Training and Expertise

Our customer service representatives undergo extensive training to ensure they have the knowledge and skills necessary to assist you effectively. They are well-versed in our products, services, and policies, and are continuously updated on any changes or new developments.

In addition to their product and service expertise, our agents are also trained in effective communication, problem-solving, and conflict resolution. This ensures they can navigate a wide range of inquiries and concerns with empathy, patience, and professionalism.

Commitment to Customer Satisfaction

At the core of our customer support department is a deep commitment to customer satisfaction. Our agents are driven by a genuine desire to help and to ensure your experience with our company is a positive one.

They take the time to listen to your needs, ask clarifying questions, and work diligently to find the best solution for your situation. Whether it’s troubleshooting a technical issue, providing guidance on product usage, or addressing a concern, our agents are dedicated to resolving your inquiry in a timely and satisfactory manner.

Continuous Improvement

We are constantly striving to enhance the capabilities and performance of our customer support department. This involves ongoing training, regular performance reviews, and the implementation of new technologies and processes to improve efficiency and the overall customer experience.

We actively solicit feedback from our customers to identify areas for improvement and to ensure our support efforts are meeting their evolving needs. This feedback is then used to refine our training programs, update our knowledge base, and implement new initiatives to deliver even more responsive and effective customer service.

Operating hours of the customer care department

Our customer care department is available 24 hours a day, 7 days a week, 365 days a year, including holidays and weekends. This means you can reach out to us for assistance at any time, no matter your location or schedule.

24/7 Availability

Our around-the-clock availability ensures that you can get the help you need, when you need it. Whether you have a question about a product, need to report an issue, or simply want to provide feedback, our customer service representatives are ready to assist you, day or night.

This level of accessibility is particularly valuable for customers in different time zones or with unique schedules, as it allows them to connect with us at their convenience, without having to wait for business hours.

Uninterrupted Support

Our commitment to providing uninterrupted customer support means that you can count on us to be there for you, regardless of the day or time. Our team works tirelessly to ensure that our phone lines, live chat, and email support are always available and ready to address your needs.

Even on holidays and weekends, when many businesses may have reduced or limited customer service hours, you can still reach out to us for assistance. Our agents are dedicated to maintaining the same high level of service, 24 hours a day, 7 days a week.

Adaptability and Flexibility

The 24/7 availability of our customer care department also allows us to be more adaptable and flexible in our approach to customer service. Our agents are trained to handle a wide range of inquiries and concerns, and can quickly pivot to address the unique needs of each customer, regardless of the time or day.

This flexibility ensures that we can provide tailored solutions and personalized attention, even for time-sensitive or urgent issues that may arise outside of typical business hours.

Conclusion

We believe strong customer service is key to lasting client relationships. That’s why we have a dedicated customer care team ready to assist you whenever needed.

You can reach us via live chat, email, or phone, and our professional representatives will offer prompt, personalized support for any issues or product inquiries. Your satisfaction is our priority.

Available 24/7, our team ensures you can access help anytime, reflecting our commitment to exceeding your expectations.

As we enhance our services, we aim to be your trusted partner for all your needs. We encourage you to contact us with any questions, concerns, or feedback – we’re here to listen and support you!